Teamleader

Parker Hannifin EMEA (”PHEMEA”), based in Etoy, Switzerland is the Principal Operating Company for Parker in the EMEA region. It is supported by a network of Parker Manufacturing Divisions and Sales Company Entities. The Sales Company enelux is a strategic business partner within PHEMEA.
 

Would you like to be a key player in the new Benelux Customer Service organization and together with collegues on two locations build a strong team to serve our customers and support sales growth? If that’s the case this opportunity might be something for you:
 

We are looking for a Teamleader Customer Support within our Customer Support organization SC Benelux. This positions reports to Customer Support Manager SC Benelux.
 

The candidate need to be open for leading a team and at the same time take responsibility for (senior -)operational tasks within the Customer Support area.
 

Job Purpose
To lead a team of Customer Service Center employees within the Customer Support organization to create the highest level of customer experience for a defined group of customers within SC Benelux.
 

The role will support all aspects of commercial, logistic and first line customer service to promote growth, profitability and customer performance targets.
 

Job Responsibilities

• Lead by example in this operational and leadership role
• Responsible for leading a team of inside sales and technical professionals to organize the sales administration process and to promote sales through customer contacts.
• Responsible for leading all aspects of commercial customer service including order management process, order fulfilment and EDI/PH connect.
• Supply Chain: responsible for backlog management, fulfilment of customer supply chain requirements (like consignment stocks, Kanban, returns, etc.) and Export compliance.
• Customer Service Metrics: responsible for ensuring monthly tracking and reporting of customer service metrics including such as LISC, EDI rate, etc.
• Support Divisions with information on customer complaints and needs.
• Responsible for the recruitment, selection, and development of team members.

Qualifications, Skills & Experience:

• Master Degree level education in technical or business discipline is a pré.
• At least 4 years of experience in Customer Service, with at least 2 years of experience in a leadership role.
• Analytical and technical skills required to understand business applications and to provide support and standard solutions to customers.
• Strong leadership and management skills; cultural awareness.
• Must have functional understanding of cost accounting and adopt to practical application.
• Excellent written, verbal, and interpersonal communication skills.
• Lean Office/ Officer Value Stream Mapping/ Green belt (Six sigma) would be an asset.
• Functional understanding of business processes.
• Must be an innovator and embrace lean enterprises principles and practices.
• Ability to manage projects across the organization with strong interpersonal, influencing and networking skills.
• Fluent in Dutch, English and preferably French.

If you are interested, please send your CV and covering letter to hroldenzaal@parker.com